Marketplace Assistant (Online Store Admin) - Semarang

Join our dynamic team as a Marketplace Assistant in Semarang! As an Online Store Admin, you'll play a crucial role in managing and optimizing our e-commerce platform. This is a fantastic opportunity to develop your skills in digital commerce while working in a fast-paced, supportive environment.

At Digital Commerce Solutions, we're a leading e-commerce company dedicated to providing innovative solutions to our clients. Our team in Semarang is at the heart of our operations, ensuring seamless customer experiences and driving our business forward.

As a Marketplace Assistant, you'll be responsible for managing our online store, ensuring our products are displayed correctly, and providing excellent customer service. You'll use tools like Shopify, Magento, or WooCommerce to manage our inventory, process orders, and handle customer inquiries.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize our online store using platforms like Shopify, Magento, or WooCommerce.
• Ensure all products are accurately listed and described, with high-quality images and detailed information.
• Process and fulfill customer orders efficiently, ensuring timely delivery.
• Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Monitor store performance, analyzing sales data to identify trends and opportunities.
• Collaborate with the marketing team to promote our products and drive sales.
• Stay updated with industry trends and best practices in e-commerce.
• Participate in team meetings and contribute to the continuous improvement of our processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum 2 years of experience in e-commerce, online store management, or a similar role.
• Proficient in using e-commerce platforms like Shopify, Magento, or WooCommerce.
• Strong understanding of digital marketing principles and SEO best practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with customer service software like Zendesk or Freshdesk is a plus.
• Certification in e-commerce or digital marketing is a plus.

🛠️ Keahlian

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