Mandarin-Speaking Sales Support Specialist (Finance & Investment)

Join a dynamic financial services team as a Mandarin-Speaking Sales Support Specialist in Jakarta! This role is perfect for proactive professionals with a background in finance, investment, or client services who excel in multilingual environments. You will serve as the primary point of contact for our Chinese-speaking clients, assisting them with inquiries, transactions, and providing exceptional service. This position offers a unique opportunity to grow within a rapidly expanding financial services company in Jakarta.

At [Company Name], we are committed to delivering innovative financial solutions to our clients. Our team is dedicated to providing exceptional service and support to our clients, ensuring their financial goals are met. As a Mandarin-Speaking Sales Support Specialist, you will play a crucial role in our client-facing operations, working closely with our sales and investment teams to drive business growth.

In this role, you will be responsible for handling client inquiries, processing transactions, and providing personalized financial advice. You will use our in-house CRM system, Salesforce, to manage client interactions and ensure timely follow-ups. This position requires a strong understanding of financial products and services, as well as excellent communication skills in both English and Mandarin.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for Chinese-speaking clients, providing exceptional service and support.
• Assist with client inquiries, transactions, and financial advice, using your deep understanding of financial products and services.
• Use Salesforce to manage client interactions, track inquiries, and ensure timely follow-ups.
• Collaborate with the sales and investment teams to drive business growth and client satisfaction.
• Maintain accurate and up-to-date client records, ensuring compliance with regulatory requirements.
• Provide regular reports and updates to the sales and investment teams on client interactions and transactions.
• Stay informed about industry trends and developments, applying this knowledge to enhance client service and support.
• Participate in team meetings and training sessions to share best practices and improve service standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in finance, investment, business administration, or a related field.
• Minimum of 2 years of experience in finance, investment, or client services.
• Excellent knowledge of financial products and services, with a strong understanding of risk and compliance.
• Fluent in both English and Mandarin, with excellent communication and interpersonal skills.
• Experience with CRM systems, particularly Salesforce, is a plus.
• Proactive and detail-oriented, with the ability to work independently and as part of a team.
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.
• Ability to work in a fast-paced environment, with the flexibility to adapt to changing priorities and demands.

🛠️ Keahlian

Lowongan Terkait