Case Investigation Specialist (Tier 2) - HMO on Day 1 + Free Dependent

Join our dynamic team as a Case Investigation Specialist (Tier 2) and play a pivotal role in safeguarding our platform's integrity. This position offers an exciting opportunity to investigate complex escalations, safety cases, and fraud issues, making high-impact decisions that protect our community. At Private Advertiser, we're a leading player in the digital advertising space, and our mission is to provide innovative solutions that drive growth for our clients. Based in Canggu, our office is a vibrant hub where creativity and collaboration thrive. Every day, you'll dive into intricate cases, using cutting-edge tools to uncover the truth and ensure our platform remains a safe and trusted space for all.

As a Case Investigation Specialist, you'll work closely with our team of experts, leveraging your analytical skills and deep understanding of our platform's operations. You'll be responsible for conducting thorough investigations, gathering evidence, and making well-informed recommendations to our leadership team. This role is not just about solving problems; it's about building trust and maintaining the highest standards of integrity.

We offer a competitive salary package, a comprehensive benefits program, and the chance to work in a fast-paced, innovative environment. Plus, as part of our commitment to our employees, we provide a Health Management Organization (HMO) on day one, ensuring you and your dependents have access to quality healthcare coverage from the start.

📋 Tanggung Jawab Pekerjaan

• Conduct in-depth investigations into complex escalations, safety cases, and fraud issues.
• Gather and analyze evidence using tools like Jira, Confluence, and other case management software.
• Collaborate with cross-functional teams to understand the broader context of each case.
• Develop and present detailed reports and recommendations to the leadership team.
• Stay updated with industry trends and best practices in case investigation.
• Ensure compliance with all relevant laws and regulations.
• Provide training and support to junior team members.
• Maintain a high level of confidentiality and professionalism in all dealings.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a relevant field, preferably in Law, Computer Science, or a related discipline.
• Minimum of 3 years of experience in case investigation or a similar role.
• Strong analytical and problem-solving skills.
• Proficiency in English, both written and spoken.
• Familiarity with case management software and other relevant tools.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Commitment to maintaining the highest standards of integrity and confidentiality.

🛠️ Keahlian

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